Cancellation Policy
Last updated: 12/09/2025
At Svasek Private Tours, we understand that travel plans can change. This Cancellation Policy explains the conditions under which clients may cancel a booking and receive a refund.
1. Client-Initiated Cancellations
1.1 Standard Tours
For all standard private tours (walking tours, themed tours, or custom itineraries):
- Free cancellation up to 48 hours before the scheduled tour start time.
- Cancellations made less than 48 hours before the tour are non-refundable.
- No-shows (failure to appear at the agreed meeting point) are non-refundable.
1.2 Groups & Special Bookings
For large groups (8+ participants), customized itineraries, or tours requiring third-party reservations:
- Free cancellation up to 72 hours before the tour.
- Cancellations made within 72 hours of the tour may incur partial or full charges, depending on any non-refundable expenses already incurred (e.g., tickets, transportation).
1.3 Prepaid Services
If your booking included pre-purchased tickets (museums, attractions, transportation, special venues):
- These items may be non-refundable, even if the tour itself qualifies for a refund.
- Any refundable portion will be communicated during cancellation processing.
2. How to Cancel
To cancel a booking, please contact us as soon as possible:
- Email: info@svasek.eu
- Phone: +420 608 261 237
Cancellations are only valid when confirmed in writing by us.
3. Operator-Initiated Cancellations
3.1 Reasons We May Cancel
We reserve the right to cancel or modify a tour due to:
- Extreme or unsafe weather
- Guide illness or emergency
- Operational issues beyond our control
- Government restrictions
- Force majeure events (natural disasters, strikes, etc.)
3.2 Refund Options
If we cancel the tour, you may choose:
- A full refund
- Rescheduling to another available date at no extra charge
We are not responsible for additional costs outside the tour price (e.g., travel, accommodation, missed activities).
4. Late Arrivals
Tours begin at the agreed meeting time.
If you arrive late:
- The guide may shorten the tour accordingly.
- If arrival is more than 30 minutes late without notice, the booking may be considered a no-show.
No refund is issued for shortened tours or late arrivals.
5. Changes to Bookings
Requests to change dates, start times, or group size are subject to availability and should be made at least:
- 48 hours in advance for standard tours
- 72 hours in advance for group/custom tours
Changes made within a shorter time frame may be treated as cancellations.
6. Refund Processing
Approved refunds will be processed using the same payment method used for the booking.
Depending on your bank or payment provider, refunds may take 3–10 business days to appear.
7. Contact Information
For any questions regarding this Cancellation Policy, please contact:
Svasek Private Tours
Prague, Czech Republic
Email: info@svasek.eu
Phone: +420 608 261 237