Privacy Policy

Last updated: 12/09/2025

This Privacy Policy describes how www.svasek.eu (“we”, “us”, or “our”) collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Czech Republic.

1. Data Controller

The data controller responsible for your personal data is:

Svasek Private Tours
Prague, Czech Republic
Email: info@svasek.eu
Phone: +420 608 261 237

2. Personal Data We Collect

We collect and process the following categories of personal data:

2.1 Information you provide directly

Name and surname
Email address
Telephone number
Booking details (tour date, number of participants, special requests)
Billing information (if applicable)

2.2 Automatically collected data

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Cookies (see Section 8)

We do not intentionally collect data from children under 16 without parental consent.

3. Purpose and Legal Basis for Processing

We process your personal data only when permitted by law. Our purposes include:

3.1 Contractual necessity

To provide and manage your guided tour booking, including:

Responding to inquiries
Confirming reservations
Communicating relevant tour information

3.2 Legitimate interests

To improve our website, analyze usage, and ensure security.

3.3 Legal obligations

To comply with accounting, tax, and administrative requirements.

3.4 Consent

For optional activities such as:

Receiving newsletters
Marketing communications
You may withdraw your consent at any time.

4. How We Use and Store Your Data

Your personal data is used solely for the purposes described above.
We store it securely and limit access to authorized personnel only.

Personal data is retained only for as long as necessary:

Booking and communication data: 3 years
Accounting and billing data: 10 years (as required by Czech law)

5. Data Sharing and Third-Party Services

We do not sell or rent your personal data.

We may share data with trusted third parties only when necessary, such as:

Email service providers (e.g., contact form system)
Payment processors (if online payments are enabled)
Web hosting provider

All third parties are GDPR-compliant and process data under our instructions.

Data may be transferred outside the EU only when adequate safeguards are in place (e.g., Standard Contractual Clauses).

6. Your GDPR Rights

You have the following rights regarding your personal data:

Right to access – Obtain a copy of your data.
Right to rectification – Correct inaccurate or incomplete data.
Right to erasure – Request deletion of data (“right to be forgotten”).
Right to restrict processing – Limit how your data is used.
Right to data portability – Receive data in a structured, machine-readable format.
Right to object – Object to processing based on legitimate interest or for marketing purposes.
Right to withdraw consent – At any time, for activities based on consent.
Right to lodge a complaint – With the Czech supervisory authority:

Úřad pro ochranu osobních údajů
Pplk. Sochora 27, 170 00 Praha 7
www.uoou.cz

To exercise your rights, contact us at: info@svasek.eu

7. Security Measures

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure.

8. Cookies

Our website uses cookies to ensure proper functionality and improve your user experience.

Types of cookies used:

Essential cookies – Required for website operation.
Analytics cookies – To analyze traffic (only with your consent).
Preference cookies – To remember your settings.

You can manage or disable cookies via your browser settings or our cookie banner.

9. Links to External Websites

Our website may contain links to external sites. We are not responsible for their privacy practices. We recommend reviewing their policies.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated date.